Shipping Policy
HANSDA YOGA
Last Updated: June 25, 2026
1. SHIPPING ORIGIN
All orders are dispatched from our own warehouse and shipped to most countries and regions worldwide.
2. SHIPPING RATES
We offer free worldwide shipping on all orders. No minimum purchase required. No hidden fees. The price you see is the final price you pay.
3. RESTRICTED DESTINATIONS
In compliance with international laws and regulations, we do not ship to the following countries and regions:
3.1 Sanctioned Countries and Regions
Iran North Korea Syria Cuba Crimea Region Donetsk People's Republic Luhansk People's Republic and any other countries, regions, or entities designated on sanctions lists maintained by the United Nations Security Council, U.S. OFAC, European Council, or UK HM Treasury.
3.2 Terrorism-Related High-Risk Countries and Regions
In accordance with the Financial Action Task Force (FATF) and relevant international counter-terrorism sanctions lists, we also do not ship to the following:
Afghanistan Yemen Somalia Libya Iraq Sudan South Sudan Democratic Republic of the Congo Mali Niger Burkina Faso Myanmar (restricted regions) Palestine (Gaza Strip) and any other countries, regions, or entities designated on counter-terrorism sanctions lists maintained by the United Nations Security Council, U.S. OFAC, European Council, or UK HM Treasury.
3.3 Enforcement Measures
| Stage | Measure |
|---|---|
| Registration | IP address and shipping address automatically screened; account creation prohibited for users in the above regions |
| Order Placement | Orders with shipping addresses in the above regions are automatically blocked |
| Intercepted Orders | Automatically cancelled with a full refund |
| Sanctions List Updates | We reserve the right to update this list at any time in accordance with changes to international sanctions and counter-terrorism sanctions lists |
| Sanctions Lifted | Shipping services to the corresponding region will resume automatically once relevant restrictions are lifted |
If you are unsure whether your region is within our shipping coverage, please contact customer service before placing an order.
4. SHIPPING METHODS
We automatically select the optimal carrier based on your shipping address:
| Method | Carrier | Description |
|---|---|---|
| Standard Shipping | YunExpress / Yanwen / Yuntu Line | Cost-effective, suitable for most orders |
| Express Shipping | DHL Express / FedEx / SF Express | Priority handling, global tracking, automatically upgraded for select high-value orders |
5. ORDER PROCESSING TIME
| Order Time (UTC+8) | Processing Time | Estimated Dispatch |
|---|---|---|
| Before 2:00 PM on business days | Same-day processing | Same day or next business day |
| After 2:00 PM on business days | Next business day | Within 1 business day after processing |
| Weekends or public holidays | Next business day | Within 1 business day after processing |
Processing time covers: order confirmation → picking → quality inspection → packaging → handover to carrier. Processing may be extended by 1-3 business days during major promotional periods, with advance notice posted on our website homepage.
6. ESTIMATED DELIVERY TIMES BY REGION
The following are estimated transit times after the package has been handed over to the carrier (excluding customs clearance):
Standard Shipping (Line)
| Region | Estimated Delivery Time |
|---|---|
| East Asia (Japan, South Korea, Taiwan, Hong Kong) | 4-8 business days |
| Southeast Asia (Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia) | 5-10 business days |
| South Asia (India, Pakistan, Bangladesh) | 8-15 business days |
| Middle East (UAE, Saudi Arabia, Israel) | 8-15 business days |
| North America (United States, Canada) | 7-15 business days |
| Europe (UK, Germany, France, Spain, Italy, Netherlands, etc.) | 7-15 business days |
| Oceania (Australia, New Zealand) | 7-15 business days |
| South America (Brazil, Argentina, Chile, etc.) | 15-25 business days |
| Africa (South Africa, Nigeria, Kenya, etc.) | 15-25 business days |
Express Shipping (DHL Express / FedEx)
| Region | Estimated Delivery Time |
|---|---|
| East Asia (Japan, South Korea, Taiwan, Hong Kong) | 2-4 business days |
| Southeast Asia (Singapore, Malaysia, Thailand, etc.) | 2-4 business days |
| South Asia (India, Pakistan, etc.) | 4-7 business days |
| Middle East (UAE, Saudi Arabia, Israel) | 4-7 business days |
| North America (United States, Canada) | 3-6 business days |
| Europe (UK, Germany, France, etc.) | 3-6 business days |
| Oceania (Australia, New Zealand) | 3-6 business days |
| South America (Brazil, Argentina, etc.) | 5-10 business days |
| Africa (South Africa, Nigeria, etc.) | 5-10 business days |
All delivery times listed above are estimates, not guaranteed, and exclude customs inspection/clearance time. Actual delivery may be delayed due to weather, natural disasters, epidemics/public health events, customs inspections, carrier capacity constraints, international political developments, and other factors beyond our control.
7. ORDER TRACKING
Once your order has shipped, a shipping confirmation email will be automatically sent to your registered email address, containing the carrier name, tracking number, and tracking link.
You may also track your order by: logging into your account → My Orders → Track; visiting 17track.net for global tracking with your tracking number; checking directly on the carrier's official website; or contacting customer service for assistance.
Tracking information update timelines:
| Shipping Method | First Tracking Update |
|---|---|
| Standard Shipping (Line) | 24-72 hours after dispatch (package first routed to sorting center) |
| Express Shipping (DHL/FedEx) | 12-24 hours after dispatch |
| EMS | 24-48 hours after dispatch |
If tracking information remains unavailable beyond the above timeframes, please contact customer service.
8. CUSTOMS CLEARANCE AND IMPORT DUTIES
All international orders are subject to customs clearance procedures in the destination country/region. The following charges are the responsibility of the recipient (you): import customs duties, value-added tax (VAT) / goods and services tax (GST), customs handling fees / brokerage fees, and any other charges levied by customs authorities.
Important customs policy changes:
| Policy Change | Impact |
|---|---|
| United States (effective August 29, 2025) | $800 de minimis exemption eliminated; all packages may be subject to additional duties |
| European Union (effective July 1, 2026) | €150 duty-free exemption eliminated; all items subject to at least €3 customs duty plus applicable VAT |
To reduce your customs burden, select line shipping routes support DDP (Delivered Duty Paid), meaning we prepay customs duties so you pay nothing upon delivery. Regions eligible for DDP will be indicated at checkout. Please contact customer service before ordering if you require confirmation.
If a package is returned or destroyed due to your refusal to pay customs duties, the refund will be subject to deduction of return shipping costs and any applicable customs duties and storage fees incurred.
9. DELIVERY DELAYS
While we are committed to delivering within the estimated timeframes, please understand that delays may occur due to force majeure events including: extreme weather or natural disasters; epidemics, quarantines, or public health events; war, terrorism, or civil unrest; strikes or transportation system disruptions; customs holds or enhanced inspections; carrier system failures or capacity constraints; extended public holidays.
Delay handling process:
| Situation | Threshold | Action |
|---|---|---|
| Parcel undelivered 5 business days beyond estimated delivery date | Classified as delivery delay | Contact customer service; we will respond within 24 hours with logistics investigation results |
| Logistics investigation confirms delay | New estimated delivery date provided | If the new date is within 15 business days of the original estimate, the order continues in transit |
| New estimated delivery date exceeds original by more than 15 business days | Classified as severe delay | You may choose to continue waiting or cancel the order for a full refund |
| Tracking shows "Delivered" but you have not received the package | Contact us immediately | We will initiate a carrier investigation within 48 hours |
If the carrier confirms the package is lost: you may choose a free reshipment (subject to stock availability, via the same shipping method) or a full refund.
10. OUT-OF-STOCK ITEMS
We make every effort to maintain accurate real-time inventory data. However, if an item you ordered is found to be out of stock due to a system synchronization delay:
| Timeline | Action |
|---|---|
| Within 24 hours of discovering the out-of-stock item | Notification via email/SMS detailing the affected item, reason, and estimated restock date (if available) |
| Within 48 hours of receiving the notification | You make your selection (see below) |
Out-of-stock options:
| Option | Description | Cost |
|---|---|---|
| Wait for restock | Keep your order; new estimated dispatch date will be communicated | No additional charge |
| Swap item | Replace the out-of-stock item with an item of equal or similar value | Difference refunded or charged accordingly |
| Remove out-of-stock item | Refund for the out-of-stock item only; remaining items ship as normal | Full refund for removed item |
| Cancel entire order | Full order cancellation | Full refund |
If you do not respond within 48 hours, we will by default proceed to ship the remaining items in your order on schedule and issue a full refund for the out-of-stock item (refund processed to your original payment method within 1-3 business days).
11. DAMAGED GOODS
If you receive an item damaged during transit:
| Situation | Action |
|---|---|
| External packaging visibly damaged upon delivery | Inspect the package in the courier's presence, refuse delivery, and take photos |
| Damage discovered after opening the package | Contact customer service within 24 hours with clear photos |
| Tracking shows "Delivered" but package not received | Contact customer service immediately to initiate a carrier investigation |
Damaged goods resolution options:
| Option | Description |
|---|---|
| Full refund | Full refund of the item amount |
| Free replacement | A new item shipped to you at our expense (subject to stock availability) |
| Partial refund | Negotiated partial refund for minor cosmetic damage that does not affect use |
Damage evidence required (to be submitted within 24 hours of receipt): overall photo of the damaged item with packaging, close-up photo(s) of the damaged area(s), photos of the external packaging (all six sides), and a clear photo of the shipping label with tracking number. Failure to provide complete evidence within the specified timeframe may affect the outcome of your claim.
12. CONTACT US
| hansdayoga@gmail.com | |
| Customer Service Hours | Monday to Friday, 9:00 AM – 6:00 PM (UTC+8, excluding public holidays) |
| Response Time | Within 24 hours on business days |